Listing:

Position now available in our Santa Fe Facility
Immediate opening in BTI's Factory Service Center.

Summary

BTI’s Factory Service Center/Manticore is looking for a candidate with the ideal blend of mechanical and customer service skills to perform repairs, communicate with customers and process incoming work orders.

Work Orders

• Maintain the FSO (Factory Service Order) dashboard with direction from Factory Service Lead in Sparks; FSO approvals, UPS labels, Expired, Rejected, Abandoned, etc
• Maintain the Manticore dashboard dashboard with direction from Factory Service Lead in Sparks; Approvals, UPS labels, approval emails, Rejected, Expired, etc. Convert all in-bound Manticore items to BTI FSOs
• Receive, inspect, print, and schedule all in-bound FSOs
• Service and tune shocks, forks, droppers, brakes, wheels, etc
• Collect payments, prepare invoices, shipments, etc

Special Orders

• Transfer repair parts between BTI warehouses
• Place orders through BTI buyers for needed parts. Order from QBP/HLC for all items unavailable in BTI inventory either at time of arrival or after disassembly
• Print BO reports and receive all special orders into BTI inventory
• Obtain all service supplies; nitrogen, fluids, cleaners, etc. Add items from stock to Sales Order

Warranties

• Process Formula, Bike Yoke, Ohlins, etc product warranties

Relations related to your workshop

• Maintain rapport with vendors, dealers, and Manticore clients
• Weekly contact to keep dealers and consumers informed about delays or problems
• Protect brand reputations at all times in personal and professional interactions
• Address dealer inquiries, provide quotes, lists of suitable replacements, troubleshooting, forward manufacturer warranty/exchange policies and links, etc
• Manage Manticore inquiries, prepare quotes, long distance trouble-shooting (have number of repair requests ancient shocks dropped)
• Attend various manufacturer training sessions and necessary events, online
• Educate dealers and the public
• Promote Factory Service with help from BTI Marketing

Staff and Public Procedures

• Keep department staffed to keep up with volume
• Train staff in all procedures and policies
• Update service procedures and criteria as new products make their way into the service market
• Seek solutions for replacing common items that are facing DOA status, ie: all pre 2016 Fox forks are no longer supported by Fox
• Suggest procedural or system modifications to improve efficiency
• Communicate trends, limitations, outlook, etc. with management and inside sales staff
• Participate in monthly reporting and planning meetings
• Assist warehouse when necessary
• Computer proficiency

We offer the following to all full time employees:

• Company paid health/dental insurance
  
• Paid time off
• Paid holidays
• Merchandise discounts
• Commuter program
• Competitive pay

BTI's place of employment is easily accessed by car, bus, bike, etc

To apply, send your resume to btijobs@bti-usa.com. You must include the keyword ‘resume’ in the subject line of your email. If your email does not contain this keyword, we will not receive it.